Terms & Conditions

By proceeding I acknowledge that I have read and agree to the following terms and conditions:

All sales made by Tru Tribe Apparel ("seller") to you ("customer") are governed by the below Terms and Conditions of Sale, unless otherwise indicated by Tru Tribe Apparel in writing.

Tru Tribe Apparel is an apparel and print on demand company manufacturing  primarily for the decorated apparel industry, which includes, but is not limited to, screen printers, embroiders, promotional products, direct to garment printers. 

Prices are in Canadian Dollars or the currency of your choice, and FOB Tru Tribe warehouse, unless otherwise stated..

Based on demand and sale, Tru Tribe Apparel reserves the right to change or discontinue styles, colors, sizes, fabric and/or change packaging, without notice. Slight variances in color can occur from order to order.

Payment Terms:

All orders must be prepaid unless pre-approved for credit terms. We offer credit terms on orders approved by our factor. Approval process for terms may take several days, for rush orders we recommend paying by credit card.

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We accept payments through all major credit cards, wire transfers, cashier's or business checks. Acceptance of checks, requires prior approval from Lane Seven Apparel. Accounts with returned checks for any reason, will be charged $35 per each occurrence. For orders placed via email, to be paid by credit card, we require a copy of the cardholder's identification and completion of the credit card authorization form, for your own protection and security.

Payment for ordered goods is due and payable pursuant to the time period/terms specified on the invoice and these Terms & Conditions. A service charge of 1½ % per month or the maximum permitted by law will be charged on all payments for goods not received within the numbers of days specified on the invoice. Customers shall be responsible for all costs, expenses, collections agency commissions, and reasonable attorney fees that Lane Seven Apparel may incur in the collection of any past due invoices. Lane Seven Apparel in its sole discretion, may terminate customers' accounts at any time should a breach of these terms and conditions occur.

All orders received by 12:00 PM (PST) are usually shipped the same day, through UPS Ground. However, shipping times may vary due to high volume of orders, and/or unforeseen circumstances and factors, outside our control. Bulk orders may require additional time.

There is no minimum order quantity. The quickest way to place and process orders is online at https://tru-tribe-apparel.myshopify.com/. Customers can also email us the purchase orders at sales@tru-tribe-apparel.myshopify.comand cs@tru-tribe-apparel.myshopify.com.

Customers will receive an order confirmation via email once they place an order online. If you did not receive an order confirmation, we did not receive the order. Please contact Tru Tribe Apparel if you do not receive an order confirmation. An invoice is emailed once the order ships, and has the tracking number on it. Customers are also able to check their order status online in their account.

Any additions to existing orders, already in process will be considered a new order. Any cancellations or changes, once the order is in process or packed, is subject to handling and restocking fee of 15%.

Tru Tribe ships to both commercial and residential addresses and offers Free Freight programs to qualifying price tiers. Tru Tribe will not be responsible for any shipping delays, non-delivery, damage or loss caused by the carrier, during shipping. Tru Tribe will not be responsible for shortages occurring, when shipments are directed to a third party other than the customer. Customer is responsible for all freight charges, FOB Tru Tribe Warehouse. Ground freight costs provided during checkout or quotations are estimates, and subject to variations based on size, weight, dimensions, locations and other factors. Residential deliveries carry a surcharge.

Tru Tribe reserves the right to choose the ship method and/or carrier, for orders which qualify for Free Freight. Samples and special sales/promotional items may not qualify for free freight.

Additional carriers such as FedEx are offered, however, the online checkout system only offers UPS as the primary shipping carrier. If you wish to choose a different carrier or want to use your own UPS account, please let us know by contacting us or providing instructions in the comments section, during the checkout process and/or providing clear instructions on the purchase orders. Please call and advise, if you have a specific shipping preference or have an urgent request. We will do our best to accommodate your request.

Refused and unclaimed shipments or those returned due to customer error, are subject to a 15% restocking fee in addition to all freight charges.

Tru Tribe reserves the right to refuse any order at its sole discretion.

Local customers are welcome to coordinate pick up, by contacting customer service at (---) --- ----. Please check your order status online or call ahead for pick up time and order status, before arriving. Please call and advise, if you have a specific shipping preference or have an urgent request. We will do our best to accommodate your request.

Orders not picked up within 5 days of notification that the order is ready for pick up, will be cancelled and restocked with a 15% restocking fee (minimum charge of $25). It is the customer's responsibility to ensure the contact information on the account/order is up to date, so our customer service representatives can get in touch with you, when needed.

Tru Tribe ships worldwide, however, customers are responsible for all shipping, duties and taxes and are responsible for clearing customs. International orders do not qualify for Free Freight. Freight for orders placed online will be added and charged, prior to shipping.

Customers are prohibited from selling Tru Tribe Apparel products other than through a Tru Tribe Apparel approved channel of distribution, violation of this condition may result in immediate termination of customers account. Only those customer internet sites authorized in writing by Lane Seven Apparel may sell and advertise Tru Tribe Apparel products. Lane Seven Apparel also reserves the rights to prohibit Lane Seven Apparel products from being advertised and/or sold via the internet.

Complete customer satisfaction is our primary goal at Tru Tribe. Due to the possible human error, it is the customers responsibility to verify that the merchandise received matches what was ordered and resolve any claims with Tru Tribe Apparel before garments are altered. It is the customers responsibility to inspect and test all merchandise before washing, printing, or any type of decorating. Once merchandise is altered in any way (screen printed, embroidered, relabeled, washed, dyed, embellished, etc.), the customer cannot return or make any claims/exchanges.

Products claims must be made within 5 days of receipt of goods. Goods must be returned in original condition and accompanied by a copy of the original packing list Returns will only be accepted with prior authorization. Return shipments will be refused, if not accompanied by a Return Merchandize Authorization (RMA or RA) code. Customer is responsible for all return freight charges. Samples and items on special/clearance are non-returnable. Returned goods may be subject to a 15% restocking fee.

Once your return is received and inspected by our warehouse return department, we will process your refund and automatically apply a credit to the original form of payment. Please allow 5-7 business days for processing.

Customers must inspect, and conduct their own testing on all products prior to purchasing or decorating in bulk.

Most of our products are dischargeable. Customers are encouraged to test samples prior to proceeding with production. Due to various mechanical procedures, environment and/or chemicals used, could cause differences in results. This is considered normal.

All of our products come with a tear away tag and have care instructions. Care instructions for each product may vary so please check the neck label for accurate information.

Tru Tribe may make periodic updates to garment specifications. Current inventory may include a balance of garments from a previous specification. We follow and ship by FIFO practice (First In, First Out)

The Vintage collection achieves its authentic look and feel through special dye and mineral wash processes, which creates unique and natural variances in texture, distress, and shade. These are intentional and are NOT considered defective. Please take care as the colors may transfer. Wash separately. Avoid contact with pale fabric & surfaces, and follow our care instructions carefully.

Tri Tribe Apparel does not make, and hereby disclaims, any and all warranties, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose.

In no event shall Tru Tribe Apparel be liable to the customer for any loss of profit, interruption of business, or any special, indirect, consequential or incidental damages arising in contract (including breach of warranty), in tort (including strict liability or negligence) or otherwise, even if Tru Tribe Apparel has been notified OR otherwise made aware of the possibility of such damages.

Tru Tribe Apparel shall not be liable for any failure or delay in delivery or in its performance under these terms and conditions or otherwise due to any cause beyond Tru Tribe Apparel reasonable control, including, without limitation, any act of war or civil insurrection, national emergencies, acts of God, fire, explosion, storm, earthquake, flood, embargo, riots, sabotage, industry wide strikes, lockouts, labor difficulties, supplier failures, unavailability or shortages of materials, or governmental acts (collectively, "Force Majeure"). Where any product scheduled for delivery becomes unavailable as a result of a force majeure event, Tru Tribe Apparel may, at its sole discretion, substitute such product with a comparable product.

All purchases and sales of Tru Tribe Apparel's products to customers shall be made solely on these terms and conditions. These terms and conditions shall be applicable in full to all such purchases and sales. All terms and conditions contained in any purchase order or similar order form from customer are hereby rejected by Tru Tribe Apparel in all respects. Any modification, supplement, or amendment of these terms and conditions shall be made in writing by Tru Tribe Apparel authorized management representative only. Any term or provision of these terms and conditions that is invalid or unenforceable in any situation shall not affect the validity or enforceability of the offending term or condition in any other situation. Acceptance of these terms and conditions shall be confirmed by electronic signature, or acceptance when registering an account on the Tru Tribe Apparel website. These terms and conditions and Tru Tribe Apparel's invoice contain the entire agreement between Tru Tribe Apparel and the customer, and supersedes all previous contracts or agreements between Tru Tribe Apparel and customer. Customer agrees that Tru Tribe Apparel is not bound by any representation, promise, condition, inducement or warranty, express or implied, not included above .